FAQ

Frequently asked Questions

How long does it take for me to receive my order?

Typically 3-6 business days in the continental US.

What is your return and exchange policy?

We give a 30 day money back guarantee.  The effect of GetABack supports are immediately noticeable and generally require only a few adjustments after the initial configuration.  See the full policy here.

How do I change my shipping address?

You are asked for a shipping address during the checkout process. To use the same address as for billing, uncheck the “Ship to a different address” box.

How do I track the status of my order?

You will receive an order confirmation email and a shipping confirmation email with a shipping tracking number.

How do I receive customer support?

Either through the contact form on our “Contact Us” page or by phone at (858) 705-5731

What do I do if I entered an incorrect shipping address?

Contact our customer support either on the “Contact Us” page or by phone at (858) 705-5731.

Do you ship to my country?

We currently only ship within the United States.

Will my items come in one package?

Back supports are shipped one per package.

Still need help?

Get in touch with us

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P: (858) 705-5731