Customer Help

Our happiness team is always here to assist.

Answers to common questions

Orders and Shipping

How long does it take for me to receive my order?

Typically 3-6 business days in the continental US.

How do I create an account?

Simply check the “Create an account” box during the checkout process, or by going to the My Account page.

How do I change my shipping address?

You are asked for a shipping address during the checkout process. To use the same address as for billing, uncheck the “Ship to a different address” box.

How do I track the status of my order?

You will receive an order confirmation email and a shipping confirmation email with a shipping tracking number.

Will you keep my credit card information on file?

No. While it may be more convenient for future orders, we prefer to take every possible action to eliminate security risk.

Do you charge sales tax?

We currently charge sales tax in California and Nevada. We will charge sales taxes in other states as required by any changes to the law.

Do you ship to my country?

We currently only ship within the United States.

Will my items come in one package?

Back supports are shipped one per package.

If you need to swap an item

Returns and Exchanges

What is your returns policy?
We give a 30 day money back guarantee.  The effect of GetABack supports are immediately noticeable and generally require only a few adjustments after the initial configuration.  See the full policy here.
I received the wrong item

If you received the wrong item, contact our customer support and you may either return it for a refund or exchange for the correct item.

My order arrived damaged

If your order arrived damaged, contact our customer support and depending on the nature of the damage they will take the appropriate remedy to insure that you receive a fully undamaged product.

Where should I mail my authorized return?

When customer support issues you a return authorization, it will include a return address based on where you are located.

How do I receive customer support?

Either through the contact form on our “Contact Us” page or by phone at (858) 705-5731

What do I do if I entered an incorrect shipping address?

Contact our customer support either on the “Contact Us” page or by phone at (858) 705-5731.

Can I change or cancel an order after I’ve submitted it?

If it hasn’t shipped, contact our customer support either on the “Contact Us” page or by phone at (858 )705-5731.

Can I pre-order an item that is sold out?

Yes. We won’t process your credit card until we have inventory available to ship to you.