Our happiness team is always here to assist.
Answers to common questions
Orders and Shipping
Typically 3-6 business days in the continental US.
Simply check the “Create an account” box during the checkout process, or by going to the My Account page.
You are asked for a shipping address during the checkout process. To use the same address as for billing, uncheck the “Ship to a different address” box.
You will receive an order confirmation email and a shipping confirmation email with a shipping tracking number.
No. While it may be more convenient for future orders, we prefer to take every possible action to eliminate security risk.
We currently charge sales tax in California and Nevada. We will charge sales taxes in other states as required by any changes to the law.
We currently only ship within the United States.
Back supports are shipped one per package.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
We give a 30 day money back guarantee. The effect of GetABack supports are immediately noticeable and generally require only a few adjustments after the initial configuration. See the full policy here.
I received the wrong item
If you received the wrong item, contact our customer support and you may either return it for a refund or exchange for the correct item.
If your order arrived damaged, contact our customer support and depending on the nature of the damage they will take the appropriate remedy to insure that you receive a fully undamaged product.
When customer support issues you a return authorization, it will include a return address based on where you are located.
Either through the contact form on our “Contact Us” page or by phone at (858) 705-5731
Contact our customer support either on the “Contact Us” page or by phone at (858) 705-5731.
If it hasn’t shipped, contact our customer support either on the “Contact Us” page or by phone at (858 )705-5731.
Yes. We won’t process your credit card until we have inventory available to ship to you.